FAQs

How long will my order take to process?

We aim to process orders within a week as we are a small team!

Not sure what type of metal your jewellery is?

Please don’t hesitate to contact us or send us a picture of your pieces for us to check using our expert knowledge needed to identify the exact metal your pieces are made of.

My polishing cloth is black, can I wash it?

No, we would not recommend you wash it. The polishing cloth should never be washed as that will remove the polishers within the cloth. The cloth can be reused many times, even after it turns black. We suggest you purchase a new cloth only when you see it no longer shines your jewellery.

How should I store my polishing cloth?

We recommend keeping it in an airtight zip-lock bag.